SEGA Store is our official retail experience for all things SEGA and ATLUS. Our goal is to provide visitors with wonder, lasting memories, and a feeling of connection to these characters and their worlds. At our Tokyo and Osaka locations, fans can immerse themselves in spaces dedicated to their favorite titles, meet their gaming icons, and take home stylish, inspiring merchandise.

SEGA Store-exclusive merchandise is only available at our Tokyo and Osaka locations, but certain products may also be available through SEGA Store Online and the ATLUS D Shop. To purchase games and select licensed products, visit your nearest game store or online retailer.

Depending on the level of congestion, staff may hand out timed-entry tickets in front of the store or restrict entry. For more details, please contact your nearest store or check for announcements.

Return/Replacement of Defective or Damaged Items
If you have purchased a defective or damaged product, you can receive a refund or replacement. Please contact SEGA Store Tokyo or Osaka within 14 days of your purchase, and present your receipt upon returning the item.

Return/Replacement of Non-Defective Items
We only accept returns and replacements for unopened and unused items within 14 days of purchase.

Other Information
• Sale items are non-returnable.
• Items can only be returned or replaced at the original store of purchase.
• We may be unable to offer an exact replacement for your item if it is out of stock. Staff will assist you in such cases.

Some items are not eligible for return or replacement unless defective or damaged. For more information, please consult SEGA Store Tokyo or Osaka staff before purchase.
A receipt is required to return or replace an item.

Return/Replacement of Defective or Damaged Items
If you have purchased a defective or damaged product, you can receive a refund or replacement. Please contact SEGA Store Tokyo or Osaka within 14 days of your purchase, and present your receipt upon returning the item.

Return/Replacement of Non-Defective Items
We only accept returns and replacements for unopened and unused items within 14 days of purchase.

Other Information
• Sale items are non-returnable.
• Items can only be returned or replaced at the original store of purchase.
• We may be unable to offer an exact replacement for your item if it is out of stock. Staff will assist you in such cases.

Some items are not eligible for return or replacement unless defective or damaged. For more information, please consult SEGA Store Tokyo or Osaka staff before purchase.
A receipt is required to return or replace an item.

SEGA Store Tokyo follows the schedule of Shibuya PARCO, and SEGA Store Osaka follows the schedule of Shinsaibashi PARCO.

Currently, we do not.

Unfortunately, we're unable to respond to inquiries about availability or expected restock dates.

Certain products have purchase limits to ensure that there's stock for as many customers as possible. For more details, check our announcements and in-store signage.